Terms and conditions of sale

Financial

1. Prices
Prices are strictly nett excluding VAT and are subject to alteration without prior notice.
2. Quotations
On all quotations you will be given a quotation number and contact name. Please state these when confirming a quotation as an order. Although we endeavour to hold quoted prices, we cannot guarantee a fixed period of time. Delivery or performance times quoted are intended only as a guide and we do not accept liability for delays however caused.

Customer Relations

1. Contact Names
Please give us a contact name and reference number when you order. Our staff will always give their name. Please keep a note of it for future reference.
2. Claims
You should check the quantity and condition of all products on arrival. Claims for shortages or damage in transit must be made at the time of delivery. Claims not applying to shortages or damage in transit will be given consideration providing they are made within three working days of delivery.
3. Collections
Once agreed, collection will be effected within ten working days.
4. Cancellations
Orders cancelled after loading or dispatch will be liable to a re-handling charge of 30% of the order value (minimum £30). This also applies to goods incorrectly ordered, not required or returned without prior consultation. For any specials, we will require the full sale price.
5. Credits
Bona fide claims will be dealt with within 24 hours of notification by way of credit note, unless goods require inspection, in which case our representative will call within five working days.

Delivery Service

1. Direct Drops
For an agreed charge per drop, we deliver direct to your customer's site (this will be made clear when your order is taken). Suitable access for our vehicles must be available. Please give us clear delivery instructions, i.e. full address, a site telephone number and contact name. Goods will only be offloaded if there is someone on site to accept delivery.
2. Deliveries
We reserve the right to make delivery by instalments and render a separate invoice for each. If we exercise our right to make such a delivery, any delay in delivering or failure to deliver further instalments shall not entitle you to reject the contract or delivery of any other instalments, or to withhold payment in respect of any instalment previously delivered.
3. Order Quantities
We reserve the right to enforce a minimum order quantity in order to qualify for our delivery service.

Stock

1. Lengths
Please give us as much option on length as you can. Minimum and maximum lengths are essential. If a specific length can only be produced by cutting to waste, the full length will be charged.
2. Non-Stock Mouldings
We provide a facility to machine prepared timber (PAR) and mouldings to your specification. Non-stock items, specially produced, carry a production set-up charge. Our sales staff will advise you of this in advance. On long runs we can discount the price. A lead time of 7 days is standard, this also applies to treated timber. Please ask if you need a particularly fast response and we will try to help, although this may carry an additional charge. We require a sample or accurate drawing with exact specifications. We strongly advise against faxed drawings. Mouldings machined from faxed drawings will be produced at the customer's own risk.
3. Availability
We maintain large stocks but all items are offered subject to being available at time of loading.

Other

1. Liability
Goods are not tested as fit for any particular purpose. We shall not be liable for any warp, shrinkage, splitting, waste or any other movement caused by temperature, humidity or any other condition. In no circumstances whatsoever shall our company's liability to our customer arising under, out of or in connection with the goods supplied, exceed the invoice price of the particular goods in regard to which a complaint is found to be valid.
2. Title to Goods
The ownership of all goods remains with Stamco Timber until full payment has been made. We reserve the right to repossess goods not paid for. The risk in the goods passes to you on delivery.
3. Invoicing
Invoices are sent with the goods on delivery. For customers with more than one branch, invoices and statements can be forwarded to a Head Office. Please advise us in writing if you have any special requests about the way in which you are invoiced.
4. Account Viability
It is within our discretion to close an account if we deem it non cost effective to service.
5. Notification of change of address/trading style
If at any time you change your trading style or move premises please inform us. Failure to do so may place the account on hold with no further trade until the necessary paper work has been completed.
6. Holding of Information
During the course of our trading partnership, we shall store information about your transactions with Stamco Timber. This information may be used for marketing purposes within the Stamco group of companies, but will not be passed on to any third parties, unless required for credit checking/reference purposes, by law or other statutory instrument.
7.
All timber sizes are nominal and in mm unless otherwise stated, except for small mouldings which are in finished sizes.
8.
Images shown on this website or any other literature are not actual size and are for illustration purposes only. Images shown may differ from the actual products available.
9.
We reserve the right to alter product specifications and prices without prior notice.

Stamco Timber

Highfield Drive,
St Leonards on Sea,
East Sussex
TN38 9TG

Tel: 01424 856856
Click here to send us an email

Mon – Fri:  8am – 5.30pm
Sat & Sun: Closed

Stamco Timber

Highfield Drive,
St Leonards on Sea,
East Sussex
TN38 9TG
Mon – Fri: 8am – 5.30pm
Sat & Sun: Closed

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